Privacy & T&Cs

Privacy

At Rebecca Ashby Therapy, I am committed to protecting your privacy and handling your personal information with care and respect. I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the Health Records and Information Privacy Act 2002 (NSW) and the relevant Health Privacy Principles where applicable.

Terms & Conditions

By booking, paying for, or attending a counselling session with Rebecca Ashby Therapy, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Professional Standards

I am committed to providing counselling services in an ethical, professional, and respectful manner. I practise in accordance with the Code of Ethics and Code of Conduct of the Australia Association of Counselling ( ACA ). 

Collection of Personal Information

I collect personal information so I can:

* arrange and manage appointments;

* provide counselling services;

* communicate with you;

* maintain accurate clinical records; and

* meet my legal and professional obligations.

I may collect information through my website, client intake forms, email, telephone conversations, or during counselling sessions. The information I collect may include your name, contact details, date of birth, emergency contact information, billing details, appointment history, and any relevant health or personal information needed to provide safe and appropriate counselling.

Use of Health Information

I collect health information only where it is necessary to provide safe, appropriate, and effective counselling, maintain accurate records, and support the continuity and quality of your care.

Storage and Security

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. While I use secure systems and take appropriate precautions, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

When information is no longer required, I may securely destroy it or permanently de-identify it in accordance with my legal and professional record-keeping obligations.

Third-Party Services

I use Doxy.me and Zoom.us to deliver online counselling sessions.

Please refer to their Privacy Policy and Terms of Use for further information about how your information is managed through their platform.

My website may also contain links to third-party websites. I am not responsible for the content, privacy practices, or security of external websites.

Confidentiality

Your privacy is important to me. Information shared during counselling sessions is treated as confidential.

I will not disclose your personal information without your consent unless I am required or authorised to do so by law.

This may include situations where:

* there is a serious and immediate risk of harm to you or another person;

* there are concerns about child abuse or neglect that require mandatory reporting;

* records are subpoenaed by a court; or

* disclosure is otherwise required by law.

Where appropriate, I will discuss these limits to confidentiality with you before any disclosure is made.

Fees 

The standard fee for a 50-minute session is $120. 

Concessions for a 50-minute session is $100. I am very willing to offer concession rate to those experiencing financial hardship or have a government concession card. 

Cancellation Policy 

No show or cancellation within less than 24 hours notice will incur a full cost fee.